Common problems

I can't log in

• Check that your account is verified (click the link in the email you got after signing up).
• Try the "Forgot password" option.
• Make sure you use the same email address you signed up with.

I don't see the new look or the new features

• Open the app while connected to the internet - the new version downloads by itself.
• If you chose "Previous version" earlier, switch back via the menu → "Switch to the new version". Details: Lyricco's new look.

A new song doesn't show on another device

• On that device open the ☰ menu → Settings → Lyrics version and tap "Update lyrics" (needs internet).
• Without internet - join a local sync with the device that has the newer repertoire: Playing without internet.

The pencil and edit buttons are greyed out

Editing the repertoire needs internet. Without a connection you can still display lyrics and use the quick queue and setlist changes for playing on this device.

The app doesn't work offline

• Make sure the Lyricco app is installed on the device (Android, Windows or PWA).
• Open the app with an active internet connection and wait until it has fully loaded.
• Try reloading the page (but don't clear the browser data).

I don't see any songs after logging in

• Check that you are logged in to the right account.
• Refresh the page or restart the app.
• Check that your subscription hasn't expired.

I don't see setlists

Setlists are available from the Solo plan. Only the Basic (free) plan doesn't have them. Check your plan in the ☰ menu → Settings → Subscription.